Returns & Exchanges

We want you to love what you ordered. If something isn't right, here's how returns work:

Return window: 14 days from the day your order is delivered.

Clothing — refund or store credit. Because fit matters, eligible clothing can be returned for a full refund to your original payment method or store credit — your choice.

All other items — store credit. Jewelry, accessories, home goods, stationery, and everything else may be returned for store credit. Store credit never expires and can be used online or in-store.

Condition. Items must be unworn, unwashed, and in original condition with all original tags and labels attached. Returns that don't meet these conditions can't be accepted.

Final sale — not eligible for return or exchange: bralettes and intimates, swimwear, earrings, cosmetics and skincare, perfumes and fragrances, sale and clearance items, and gift cards.

How to start a return. Email info@forma.la with your order number and the item(s) you'd like to return. We'll confirm eligibility and send instructions. Please wait for confirmation before shipping — unapproved returns may be refused.

In-store returns. You're welcome to return eligible online orders at our Hermosa Beach store (1227 Hermosa Ave, Hermosa Beach, CA 90254) within the same 14-day window — just bring your order confirmation.

In-store purchases. Clothing purchased in our Hermosa Beach store can be returned within 48 hours of purchase for a full refund, or within 14 days for store credit. All other in-store purchases can be returned within 14 days for store credit or exchange. Items must be in original condition with tags attached; final-sale items above are excluded.

Return shipping. Customers are responsible for return shipping and labels. We recommend a trackable service; we can't refund items lost in transit. Original shipping charges are non-refundable.

Damaged or incorrect items. Please inspect your order upon receipt. If something arrives damaged or isn't what you ordered, email us within 48 hours of delivery with a photo and we'll make it right at no cost to you.

Refunds & store credit are issued within 5–7 business days after we receive and inspect your return. Banks may need a few extra days to post refunds.

Exchanges. The fastest way is to return your item and place a new order. Unsure about sizing before you buy? Email us — we're happy to measure anything in store.

Questions? Contact us at info@forma.la.